STORE POLICY
CUSTOMER CARE
At TGS, our customers are at the heart of everything we do. We are committed to providing exceptional service and ensuring your experience with us is as seamless and enjoyable as possible. Our customer care team is available to answer your questions, address concerns, and assist with any issues you may encounter. Whether you need help selecting the perfect gemstone, tracking your order, or initiating a return, we’re here to help. With years of expertise in gemstones and jewelry, we’re happy to provide detailed information about our products to help you make informed decisions.
PRIVACY & SAFETY
Your privacy and safety are extremely important to us at TGS. We are committed to protecting your personal information and ensuring a secure shopping experience. We collect only the information necessary to process your orders, provide personalized service, and improve your shopping experience. This includes details such as your name, contact information, and payment details. Our website uses industry-standard SSL (Secure Socket Layer) encryption to protect your payment information during checkout. We recommend creating a strong, unique password for your account and keeping it confidential. If you suspect unauthorized access to your account, contact us immediately.
PAYMENT METHODS
